Senior Technical Support Specialist

Fortinet is seeking a Senior Technical Support Specialist to join their growing Atlanta, GA team. This role will focus on providing excellent customer service and technical help for Fortinet customers and partners, enhance customer success, and contribute to the business's growth. The specialist will troubleshoot, analyze configurations, and provide expertise on the core Fortinet products.

Requirements

• Minimum 3+ years of experience in a technical support or system administration role
• Bachelor’s degree in computer science, Software Engineering or related field (or equivalent)
• Deep understanding of operating systems - Windows, OSX, Unix/Linux
• Experience with security products - firewalls, IDS/IPS, VPN, virus scanning
• Strong troubleshooting and problem-solving skills
• Previous experience with AI tools for supporting activities

Benefits

• medical, dental, vision, life and disability insurance
• 401(k)
• paid holidays
• vacation time
• sick time
• employee discount
• Equity program
• bonus eligibility