Technical Account Manager

This role is for a Technical Account Manager within Fortinet, focused on delivering technical support for premium customers. The position involves technical analysis, customer education, support for network security products, and managing customer deployments. It's an opportunity to expand knowledge in network security while working in an innovative, fast-paced environment.

Requirements

• Collection and analysis of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Customer education
• Installation and configuration assistance
• Reproduction of customer environments
• Follow up technical cases and manage expectations
• Weekly conference calls
• Quarterly site visits