Technical Account Manager

This Technical Account Manager role focuses on providing technical support to Fortinet customers, especially in network security. It involves analysis, configuration, customer education, and resolution of technical issues, with potential for weekly site visits and quarterly presentations. The position requires strong communication, customer service, and networking knowledge.

Requirements

• Collection, analysis, and recommendation of configuration information.
• Analysis of customer network and packet trace information.
• Installation and configuration assistance.
• Customer education (networking, product knowledge, etc.)
• Follow up of technical cases and case closure.
• Weekly conference calls with customers.
• Quarterly site visits to customers.