Associate Support Analyst
FortraPort of Spain, Trinidad and Tobago
Posted August 19, 2025
Full Time
About the Company
Fortra specializes in delivering advanced offensive and defensive security solutions to protect against cyber threats. The company offers comprehensive visibility across the attack chain, global threat intelligence, and flexible solution delivery, enabling customers to anticipate and mitigate criminal behavior in real time.
Job Description
Fortra is seeking a motivated Associate Support Analyst to assist customers with troubleshooting technical challenges and expand their knowledge of their products and customer deployments. This entry-level role offers growth opportunities within a dynamic support environment, focusing on proactive problem-solving and strong communication skills. The position prioritizes learning, initiative, and contributing to a supportive team.
Requirements
- Strong desire to learn and grow in a technical support role
- Bachelor's degree in a technical field (preferred)
- Basic knowledge of Windows, macOS, Linux, and IBM i systems
- Strong problem-solving skills
- Excellent communication skills, especially over the phone
Benefits
- Competitive benefits
- Personal and professional development opportunities
- Flexibility
