Associate Support Analyst
FortraNorth Grenville, Ontario, Canada
Posted August 19, 2025
Full Time
About the Company
Fortra specializes in delivering advanced offensive and defensive security solutions to protect against cyber threats. The company offers comprehensive visibility across the attack chain, global threat intelligence, and flexible solution delivery, enabling customers to anticipate and mitigate criminal behavior in real time.
Job Description
Fortra is seeking an Associate Support Analyst to assist customers with technical challenges through email, phone, and case management platforms. The role involves troubleshooting, communication, investigation, and collaboration with a team. This entry-level position offers growth potential into advanced support engineering roles.
Requirements
- Strong desire to learn and grow in a technical support role.
- Bachelor's degree in a technical field (preferred), or equivalent work experience.
- Basic knowledge of Windows, macOS, Linux, and IBM i systems, including experience in remote desktop, cloud, and virtualized environments.
- Strong problem-solving skills with a systematic approach to analyzing technical issues.
- Excellent communication skills, especially over the phone.
Benefits
- Competitive benefits
- Personal and professional development opportunities
- Flexibility
