Customer Communication Process Specialist
FortumGothenburg, Sweden • Helsinki, Uusimaa, Finland • Oslo, Norway
Posted January 23, 2026
Full Time
About the Company
Fortum is a Nordic energy company that generates and delivers reliable energy to customers and the Nordic energy system while helping industries decarbonize their processes and grow.
Job Description
We're looking for a Customer Communication Process Specialist to improve customer communication experiences at scale across markets, influence strategy and execution, and drive best practices and process development.
Requirements
- Experience with advanced technologies in CRM systems and marketing automation platforms.
- Relevant university degree and at least three years of experience in a related field.
- Experience in SQL and customer data segmentation.
- Strong understanding of segmentation and personalization principles.
- Strong collaboration skills and a proactive, team-oriented mindset.
Benefits
- Comprehensive benefits
- Flexible working hours
- Hybrid work model
- Safe and inspiring workplace
- Professional development opportunities
