Customer Journey Orchestration Manager
FortumNorway
Posted January 23, 2026
Full Time
About the Company
Fortum is a Nordic energy company that generates and delivers reliable energy to customers while helping industries decarbonize and grow.
Job Description
As Customer Journey Orchestration Manager, you will lead and orchestrate the end-to-end customer journey across channels and lifecycle stages, creating experiences that are intuitive, emotionally engaging and truly impactful.
Requirements
- Deep experience in journey design and service design
- Fluency in data, insights and experimentation
- Customer-obsessed mindset
- Experience building and socializing journey frameworks
- Experience in go-to-market environments (B2C, B2B or B2B2C)
- Strong communication skills and the ability to influence without formal authority
- Experience collaborating across functions and leading initiatives
- Fluency in English, and fluency in Swedish, Norwegian or Finnish
Benefits
- Comprehensive benefits
- Flexible working hours
- Hybrid work model
- Professional development
- Wellbeing support
