The Student Finance Services (SFS) Communications Specialist is responsible for developing, coordinating, and delivering all student-facing communications related to financial aid, billing, and payments.
Requirements
- Develop and maintain a comprehensive, year-round communication calendar aligned with the financial aid cycle, billing calendar, academic deadlines, and regulatory requirements.
- Serve as the central point of coordination for all outgoing SFS communications, ensuring consistency of tone, branding, and content across all platforms.
- Collaborate with Financial Aid, Student Finance, IT, Marketing, and Enrollment Services to align messaging and optimize delivery strategies.
- Create targeted campaigns for: FAFSA reminders, verification, award notifications, SAP, special circumstances, COA adjustments, loans, and R2T4.
- Ensure all federally required notifications are compliant, accurate, and delivered within the appropriate timelines.
- Develop and distribute messages related to billing, payment plans, refunds, registration holds, collections, and 1098-T tax form availability.
- Coordinate student communications related to Veterans Education Benefits, including eligibility, certification, next steps, and compliance notifications.
- Draft and deliver content through email, text, phone scripts, student portal, web content, and print.
- Utilize SIS and communication software to segment audiences and automate delivery where appropriate.
- Ensure all communications adhere to FERPA, Title IV, and other applicable federal/state regulations.
- Maintain records of required notices and outreach for audit and internal documentation.
- Track engagement metrics, collect feedback, and continuously improve communication effectiveness.
Benefits
- Medical, dental, and vision insurance
- Retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options
- Paid time off
- Sick leave
- Holidays
- Bereavement leave
- Recess periods
- Life and disability insurance
- Tuition reimbursement
- Flexible schedules or remote work options
- Wellbeing programs
- Onsite health and wellbeing clinic
- Dental clinic
- Fitness center
- Parent/Child Center (onsite child care)
- Library
- Café
- Printing services
- Trilogy Salon & Spa
