Client Delivery Manager (Sweden)

Foxway is seeking a Client Delivery Manager to own the delivery of assigned customer contracts, lead performance dialogues, and drive operational excellence. The role is responsible for ensuring Foxway delivers according to agreed SLAs, KPIs, and contractual obligations, and is a high-impact position at the center of customer operations.

Requirements

• Minimum two (2) years of experience within Service Delivery Management / IT Delivery / Operational Account Management
• Experience managing larger customers with complex delivery setups
• Strong understanding of SLAs, KPIs, and service performance monitoring
• Proven experience handling escalations and senior stakeholders
• Strong communication skills
• Business acumen and ability to see the full value chain (helicopter view)
• A structured, proactive, and solution-oriented mindset