Deskside Support Analyst

The Deskside Support Analyst provides 1st and 2nd line support to the London office, EU office user community, and visiting attorneys from other offices, dealing with and responding to issues in a professional and timely manner.

Requirements

• Previous IT experience in the legal industry
• Experience with hardware including laptops, desktops, digital senders, and printers
• Supporting Microsoft Windows 10/11 and IOS Operating Systems
• Microsoft Office applications, AV technologies including Cisco Webex and Zoom, and iManage in a legal environment
• ITIL Foundation 4 certification (working knowledge leveraging the framework) or similar

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment