Senior Applied AI Engineer
FrontSan Francisco, California, United States
Posted August 25, 2025
Full Time
About the Company
Front is an AI-powered customer service platform that empowers companies to deliver high-quality automation while maintaining human control. Offering SaaS solutions for email collaboration, customer service management, and shared inboxes, Front helps over 9,000 businesses scale exceptional service, enhance team collaboration, and gain valuable insights to improve the customer experience.
Job Description
Front is a leading AI-powered customer service platform built for collaboration. They are seeking a Senior Applied AI Engineer to design, develop, and deploy generative AI applications to enhance product features and user experiences. The role involves leveraging AI and ML methodologies to drive innovation, ensuring Scalability and Efficiency, and shaping the future of AI within the company.
Requirements
- 5+ years of experience in software development
- Demonstrable expertise in developing production applications using LLMs and Generative AI models
- Strong experience with prompting techniques, RAG pipelines, evaluation mechanisms, and fine-tuning LLMs
- High learning agility
- Strong product and user-centric mindset
- Bias for impact, and pragmatism to deliver real user value through AI
- Strong communication skills
Benefits
- Competitive salary
- Equity
- Private health insurance
- Paid parental leave
- Flexible time off policy
- Wellness Stipend
- Lifestyle Stipend
- Mental health support
- Family planning support
- Office Closure days
