Senior Lifecycle Marketing Manager
FrontSan Francisco, California, United States • China
Posted October 23, 2025
1200 - 1200 USD year
Full Time
About the Company
Front is an AI-powered customer service platform that empowers companies to deliver high-quality automation while maintaining human control. Offering SaaS solutions for email collaboration, customer service management, and shared inboxes, Front helps over 9,000 businesses scale exceptional service, enhance team collaboration, and gain valuable insights to improve the customer experience.
Job Description
Front is a leading AI-powered customer service platform built for collaboration, targeting over 9,000 companies worldwide. This role is the Lifecycle Marketing Lead responsible for the strategy and optimization of global lifecycle programs, focusing on new customer acquisition, onboarding, adoption, and expansion. The role requires data-driven decision-making, experimentation, and a strong understanding of marketing automation and AI.
Requirements
- 5+ years in B2B SaaS lifecycle/retention marketing with demonstrated impact on churn and expansion revenue.
- Deep expertise with marketing automation (HubSpot, Outreach, Optimizely, or similar).
- Comfortable leveraging AI tools to personalize at scale.
- Analytical horsepower: comfortable with data analysis via BI tools and partnering with data science.
- Proven track record designing and running experiments that deliver measurable results.
- Strong cross-functional leadership collaborating with Product, PMM, CS, Sales, and RevOps.
- Exceptional written communication and storytelling skills.
- Hybrid role, expected to be in our SF office on Tuesdays and Thursdays.
- Ability to work from home 3 days/week.
Benefits
- Competitive salary
- Equity
- Private health insurance
- Paid parental leave
- Flexible time off policy
- Flexibility to work from home
- Mental health support
- Wellness Days
- Lifestyle Stipend
- Wellness Days
- Winter Break
