Customer Support Team Lead
FrontifySt. Gallen, Switzerland
Posted December 18, 2025
Full Time
About the Company
Frontify is a brand platform that transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns.
Job Description
We're a diverse team looking for a Customer Support Team Lead to shape the future of customer support at Frontify. The role involves setting a global support strategy, leading a high-performing team, and collaborating cross-functionally to create cohesive customer experiences.
Requirements
- 8+ years of experience in SaaS customer support
- 5+ years in leadership roles managing multi-regional or global teams
- Proven experience scaling support operations, including implementing 24/7 models, self-service strategies, and structured feedback loops with Product
Benefits
- At least 5 weeks of holiday (PTO)
- Paid educational and well-being days off
- Home office setup budget
- Annual salary review
- Localized benefits
- Invite to our summer company meet-up in Switzerland