Merchant Success Manager - Customer Success
Fulfil.IOToronto, Ontario, Canada • Miami, Florida, United States
Posted June 14, 2025
100000 - 140000 CAD year
Full Time
About the Company
Fulfil.IO is an ERP platform tailored for eCommerce and wholesale merchants, streamlining back office operations with integrated order management, inventory control, warehouse logistics, purchasing, manufacturing, financials, and customer service. Our mission is to simplify merchant operations, enabling growth and enhancing retail experiences. Fulfil believes in making the operations platform a beloved tool for businesses.
Job Description
Fulfil is hiring a Merchant Success Manager who will work with growing brands to scale without chaos. The role involves owning a book of merchants, building deep relationships, and driving measurable outcomes.
Requirements
- 3–5 years of professional experience in a customer-facing or consulting role, ideally in SaaS, eCommerce, or operations
- Empathetic and commercially minded
- Strategic thinker with strong communication skills
- Proactive and resourceful
- Calm under pressure
- Comfortable using modern tools such as ChatGPT, Claude, and internal LLMs
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance