Chat Support

Handle customer queries via web chat, educate customers on products and services, and achieve KPIs. Must be able to work in rotational night shifts and have exceptional communication skills.

Requirements

• Willing to visit office twice a week (Hybrid Model)
• 0-1 years of experience in chat or customer facing roles
• Exceptional oral and written communication skills
• Passion towards amazing customer experience
• Excellent typing skills including speed and accuracy
• Ability to multitask and manage multiple conversations simultaneously
• Willing to work in rotational night shifts
• Flexibility to work in night shifts
• Good analytical and interpretational skills
• Attention to detail