Product Manager - Customer Experience

The Product Manager - Customer Experience at Fullbay is responsible for defining and aligning end-to-end customer journeys across multiple product domains. They contribute to and help maintain the roadmap for cross-domain customer experience initiatives, ensuring that workflows across Repair, Parts, Financials, and other areas come together into cohesive, intuitive experiences tailored to specific user roles within the Fullbay ecosystem.

Requirements

• Define and maintain the roadmap for cross-domain customer experience initiatives
• Align end-to-end customer journeys across multiple product domains
• Contribute to defining and tracking key performance indicators (KPIs) relevant to your product domain and associated business outcomes
• Participate in and support primary customer research initiatives to understand user pain points, workflows, and emerging needs
• Serve as a bridge between technical teams and business stakeholders, ensuring alignment across departments
• Champion customer needs while ensuring alignment with business objectives, revenue drivers, and retention strategies

Benefits

• Competitive salary
• Flexible work arrangements
• Opportunities for professional growth and development
• Collaborative and dynamic work environment