Customer Experience Product Manager
JiffyPlano, Texas, United States
Posted February 23, 2026
Full Time
About the Company
A fast-growing and profitable startup building the defining company at the intersection of AI, apparel, and culture.
Job Description
We are looking for a Customer Experience Product Manager to own and elevate the systems that power our Customer Care organization. This role will define and execute the product strategy for our customer care ecosystem, including CRM, support tooling, automation layers, internal workflows, AI enablement, and customer-facing service experiences.
Requirements
- CRM enhancements and optimization (architecture, integrations, workflows)
- Customer care tooling stack (support platforms, automation tools, AI agents, knowledge base systems)
- Agent experience design and workflow efficiency
- Customer journey improvements across post-purchase touchpoints
- Automation strategy (macros, triggers, AI responses, workflow routing)
- Cross-functional roadmap between Customer Care, Ops, and Engineering
- Data-driven improvements to CSAT, FCR, SLA adherence, and resolution time
Benefits
- Generous compensation
- Employer paid benefits
- Annual wellness and professional development Stipend
- Perks of getting lots of clothing!
- Hybrid work model with in-office training
