Membership CRM Lead

We're seeking a Membership CRM Lead to architect member communications, oversee marketing activity, and build seamless customer journeys. The ideal candidate will have 5+ years of CRM experience, lifecycle marketing expertise, and analytical skills.

Requirements

• CRM Expertise - 5+ years of proven CRM experience (Publishing/Media sector desirable)
• Lifecycle Marketing - A strong track record of building automated customer journeys that increase engagement, reduce churn and increase LTV (knowledge of Selligent Marketing Cloud desirable)
• Analytical Mindset - Comfortable with data - you don't just report numbers, you explain what they mean and how to improve them
• Copywriting & Creative Eye - Ability to write engaging, brand-aligned copy and provide clear briefs for design assets
• Technical Savvy - Basic understanding of HTML/CSS for email and experience with audience segmentation logic
• People Management - Previous experience managing at least one direct report or demonstrated readiness to step into a formal leadership role
• Strong Communication - Ability to provide clear, constructive feedback and brief junior team members effectively on complex campaign requirements
• Cross-Functional Collaboration - Proven ability to work and communicate effectively across Marketing, Product, and Brand teams

Benefits

• Uncapped leave
• Bonus when hitting targets
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan