Customer Success Manager (US)

Customer Success Manager (US) role at FutureFit AI, responsible for building deep relationships with customers, providing comprehensive support, driving platform adoption, and cultivating product expertise.

Requirements

• Proven ability to manage customer relationships and build long-term trust with key stakeholders.
• Track record of solving complex problems with structured thinking and a focus on outcomes.
• Experience leading customer meetings and communicating clearly with executives, staff, and technical teams.
• Background in managing multiple projects at once, keeping timelines, deliverables, and stakeholders aligned.
• Exposure to strategic planning, connecting daily work to broader customer and business goals.
• Experience handling sensitive conversations in a way that balances empathy with accountability.
• Ability to create effective presentations that simplify complex ideas for a range of audiences.
• Bonus points for comfort interpreting data and metrics to surface insights that inform adoption, renewals, and product feedback.

Benefits

• Comprehensive benefits package
• Holidays
• Retirement Plan