Sr. Customer Success Manager (Canada)

We're seeking a Sr. Customer Success Manager to own a portfolio of enterprise and complex Canadian customers while supporting growth and partnership efforts across Canada. This role blends deep customer success ownership with relationship building, strategic insight generation, and ecosystem engagement.

Requirements

• Proven ability to manage customer relationships and build long-term trust with key stakeholders.
• Track record of solving complex problems with structured thinking and a focus on outcomes.
• Experience leading customer meetings and communicating clearly with executives, staff, and technical teams.
• Background in managing multiple projects at once, keeping timelines, deliverables, and stakeholders aligned.
• Exposure to strategic planning, connecting daily work to broader customer and business goals.
• Experience handling sensitive conversations in a way that balances empathy with accountability.
• Ability to create effective presentations that simplify complex ideas for a range of audiences.

Benefits

• Health benefits
• 401k Matching
• Retirement Plan
• Generous Paid Time Off
• Tuition Reimbursement
• Relocation Assistance