Customer Support Lead- Automation
GamePointSouth Holland, Netherlands
Posted January 5, 2026
Full Time
About the Company
GamePoint is a veteran social game developer headquartered in The Hague, Kyiv, and Krakow, delivering cross-platform mobile and multiplayer titles that consistently rank among the world’s top 100 games. With a portfolio that spans bingo, card, board, and social casino games, the company leverages unique social features to keep players engaged for an average of 120 minutes daily. Over 25 years of experience, GamePoint combines a global, talent-driven team with a culture of calculated risk-taking to innovate and expand its product lineup. The studio is dedicated to building lasting relationships with a worldwide audience, providing live support and continually launching new games that resonate with millions of players. Its commitment to entertainment, community, and quality has positioned it as a distinctive leader in the casual and social gaming market.
Job Description
We are looking for a Customer Support Lead - Automation to oversee and optimize our Support Operations, combining operational sharpness with analytical insight to improve player satisfaction.
Requirements
- Operational Support Excellence
- AI Care Agents & Innovation
- Data, Analysis & Continuous Improvement
- Game & Stakeholder Collaboration
- Team Coaching & Performance
Benefits
- Pension scheme
- Lunch scheme
- Fun and informal working environment
- Regular team-building activities
- Friday afternoon get-togethers
- Fun company parties
