Senior Customer Success Manager

We are seeking a commercially minded, consultative, and relationship-driven Senior Customer Success Manager to own and grow a portfolio of strategic enterprise accounts, driving retention, expansion, and measurable business outcomes.

Requirements

• 5+ years of consultative, results-driven experience managing and expanding enterprise SaaS accounts (legal/compliance industry experience preferred).
• Proven track record of retaining and growing enterprise customers in complex, multi-stakeholder environments.
• Strong pipeline management and revenue forecasting capabilities.
• Ability to build credibility with senior executives and navigate enterprise buying processes.
• Highly organized, detail-oriented, and strategic mindset, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Comfortable with Salesforce, G-Suite, web conferencing platforms, and reporting/dashboard tools.
• Willingness to travel as needed.

Benefits

• Flexible working hours and the freedom to work fully remotely.
• Competitive salary that reflects your skills and experience.
• The chance to be part of something meaningful - helping to build an ethical and compliant business space around the globe.
• An opportunity to make a real, lasting impact on a rapidly growing company.