ECAM is looking for a Workforce Management Analyst to ensure the Monitoring Center meets quality standards, analyze real-time data, and make recommendations for scheduling improvements.
Requirements
- Bachelor’s degree in quantitative domain and/or relevant experience with data analytics is an advantage.
- 1-3 years of experience in workforce management scheduling, analysis and reporting.
- Intermediate Excel skills are required.
- Strong macro and programming skills are preferable.
- Experience in creating dashboards and/or templates.
- Proven ability to analyze results and recommend solutions.
- Experience in communicating to all levels of the organization.
- Flexibility in handling different tasks assigned by manager/supervisor.
- Can work during weekends, holidays, and in shifting schedules including the night shift.
- Well-organized, detail-oriented, ability to multi-task with great follow-up skills
- Has a strong written and verbal communication skills
- Ability to build strong interpersonal relationships to effectively contribute to a highly collaborative and trust-based work environment
- Strong problem-solving, decision-making skills
- Stakeholder Management
Benefits
- Day 1 HMO for you and two (2) of your dependents.
- Annual and Performance Based Salary Increase
- Additional Leave Credits