Workforce Management Analyst

ECAM is looking for a Workforce Management Analyst to ensure the Monitoring Center meets quality standards, analyze real-time data, and make recommendations for scheduling improvements.

Requirements

• Bachelor’s degree in quantitative domain and/or relevant experience with data analytics is an advantage.
• 1-3 years of experience in workforce management scheduling, analysis and reporting.
• Intermediate Excel skills are required.
• Strong macro and programming skills are preferable.
• Experience in creating dashboards and/or templates.
• Proven ability to analyze results and recommend solutions.
• Experience in communicating to all levels of the organization.
• Flexibility in handling different tasks assigned by manager/supervisor.
• Can work during weekends, holidays, and in shifting schedules including the night shift.
• Well-organized, detail-oriented, ability to multi-task with great follow-up skills
• Has a strong written and verbal communication skills
• Ability to build strong interpersonal relationships to effectively contribute to a highly collaborative and trust-based work environment
• Strong problem-solving, decision-making skills
• Stakeholder Management

Benefits

• Day 1 HMO for you and two (2) of your dependents.
• Annual and Performance Based Salary Increase
• Additional Leave Credits