Senior IT Support Specialist
Gauthier Business TechnologiesNorth Vancouver, British Columbia, Canada
Posted October 17, 2025
Full Time
About the Company
We're a values-driven team that truly cares, for our clients, for each other, and for the work we do. Autonomy, trust, and personal growth are baked into our culture.
Job Description
We're looking for a Senior IT Support Specialist who brings deep technical experience, a client-first mindset, and a love for mentorship. This is a hands-on role where no two days are the same, and that's exactly how you like it.
Requirements
- Resolve complex Tier 2 and Tier 3 IT support issues via remote, phone, email, or onsite support.
- Troubleshoot and resolve problems with everything from Microsoft 365 and Azure to iOS devices and Cisco networks.
- Provide leadership and mentoring to our technical team—sharing knowledge, elevating standards, and supporting excellence.
- Follow and contribute to our documentation and internal processes.
- Communicate clearly and regularly with clients, ensuring they're always in the loop.
- Keep detailed notes and logs in our PSA and documentation platforms.
- Contribute to high Client Satisfaction Scores by delivering exceptional service.
- Participate in team huddles and planning sessions, your voice matters here.
