Customer Success Operations Manager
GBGAtlanta, Georgia, United States
Posted November 5, 2025
Full Time
About the Company
GBG is a company that enables safe and rewarding digital lives for genuine people.
Job Description
GBG is a company that enables safe and rewarding digital lives for genuine people. The Customer Success Operations Manager will be the strategic and operational backbone of the Customer Success team, optimizing systems, processes, data, and technology to enable customer success managers to focus on building strong customer relationships.
Requirements
- 3+ years of experience in Customer Success Operations, Revenue Operations, or a related field within a SaaS or technology environment.
- Advanced proficiency in Salesforce and ServiceCloud, with hands-on experience configuring workflows, dashboards, and automation to support CS teams.
- Strong analytical skills, with 2+ years of experience in data visualization and reporting using tools such as Tableau, Power BI, or advanced Excel (pivot tables, VLOOKUP, macros).
Benefits
- Diverse and inclusive workplace where everyone feels valued and empowered
- Reasonable adjustments to the interview process
- Benefits package (not specified)