Network Support Technician I (Future Opening)
GCIAnchorage, Alaska, United States
Posted October 17, 2025
Full Time
About the Company
GCI is Alaska's largest telecommunications provider, headquartered in Anchorage with over 40 years of service. Offering a diverse range of products including cable TV, internet, mobile services, and managed IT solutions, GCI stands out through its advanced fiber optic network connecting remote communities across an area larger than Texas, California, and Montana combined.
Job Description
GCI is seeking a Network Support Technician I to provide initial technical support to customers experiencing technical issues. This role involves handling inquiries, troubleshooting issues, processing requests, and coordinating maintenance activities. The technician will advocate for customers and escalate complex problems to higher tiers of support. This position is an entry-level opportunity within the Network Support team.
Requirements
- Experience with customer service or call center environments
- Ability to handle multiple events simultaneously
- Basic computer skills (MS Office, operating systems) & a combination of relevant work experience and/or education
