Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The AI Sales Strategy Senior Manager plays a critical role in advancing the global go to customer strategy for Genesys AI and Experience Orchestration solutions.
Requirements
- Lead strategic planning and analytics workstreams that support AI and Experience Orchestration sales efforts across global territories
- Partner with Sales, Sales Management, and Revenue Operations to develop regional and global territory plans, account strategies, growth models, and performance insights
- Support pipeline generation, opportunity evaluation, and forecasting through data driven analysis and structured problem solving
- Provide subject matter expertise on AI powered customer experience to differentiate Genesys in market conversations and to support core account executives in all regions
- Build and review financial and operational models that inform segmentation, capacity planning, target setting, and investment decisions across diverse markets
- Drive cross functional alignment with Marketing, Product, and Professional Services to ensure cohesive execution of AI portfolio programs and field initiatives at a global scale
- Identify operational inefficiencies and lead improvements across systems, processes, and analytics workflows
- Serve as a strategic business partner with strong communication and presentation skills that clarify complex concepts for senior leaders and client facing teams across geographies
- Champion Genesys cultural values by embracing empathy, collaborating closely with colleagues, and encouraging bold thinking in global AI strategy conversations
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
