Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The AI and Experience Orchestration Director brings deep expertise in AI powered customer experience to account teams and clients, helping to translate client’s business goals into impactful AI use cases that deliver measurable outcomes and, in turn, helping to drive sales and adoption of Genesys native AI capabilities.
Requirements
- Demonstrate advanced expertise in AI, and lead detailed discussions with technical and business stakeholders
- Engage confidently with senior and C-level leaders, and orchestrate complex opportunities across internal and external teams
- Influence and guide sales strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
- Identify strategic priorities and develop AI-led opportunity pathways aligned to customer objectives
- Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
- Serve as a trusted subject matter expert internally, and model best practice sales motions that elevate capabilities across the wider team
- Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
- Lead customer workshops that shape AI use cases, prioritization frameworks, and pilot opportunities
- Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services
- Ad-hoc duties as required by management
Benefits
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
