Sales AI and Experience Orchestration Director

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The AI and Experience Orchestration Director brings deep expertise in AI powered customer experience to account teams and clients, helping to translate client's business goals into impactful AI use cases that deliver measurable outcomes and, in turn, helping to drive sales and adoption of Genesys native AI capabilities.

Requirements

• Strong subject matter expertise in AI and customer experience technology, with excellent verbal and written communication skills
• 10 to 12 years of sales and/or presales experience in software, cloud, and/or AI-related domains
• Experience with AI-powered customer experience and conversational AI solutions
• Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
• Ability to create effective territory and account strategies that support growth objectives
• Strong critical thinking, problem solving, and communication skills
• Effective presentation skills with the ability to serve as a compelling subject matter expert
• Ability to manage multiple concurrent work streams and support numerous in-flight opportunities across teams

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments