Sr. Services Engagement Director
GenesysNorth Carolina, United States • Indiana, United States • New York, New York, United States
Posted December 22, 2025
122100 - 226900 USD year
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
Job Description
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Sr. Services Engagement Director role is a highly visible and strategically positioned individual contributor sales role that drives revenue in assigned accounts while creating and fostering relationships with internal and external stakeholders.
Requirements
- 5-7 years of sales experience in Cloud or SaaS-based software sales in a customer-centric organization
- Successful sales track record within a SaaS organization
- Experience selling on prem to cloud transitions to drive revenue and market share
- Previous Experience in CCaaS or CX Industry
- Strong account planning and management skills, including mature negotiation skills
- Proven experience in communicating and presenting to executives and stakeholders at different levels
Benefits
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments