Director, Partner Sales - North America

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Director, Partner Sales - North America will lead a team of Partner Sales Managers to build and execute a high-impact partner pipeline across the region.

Requirements

• Lead, coach, and develop a team of PSMs accountable for delivering measurable pipeline and revenue growth.
• Manage executive relationships with Elite, Premier, and designated partners to ensure alignment with Genesys priorities.
• Oversee partner business planning, forecasting, and quarterly performance reviews.
• Collaborate with cross-functional teams to ensure a consistent and seamless partner experience.
• Align partner engagement strategies with North America Sales leadership to support regional execution and growth.
• Drive demand generation and joint go-to-market programs that expand partner-sourced opportunities.
• Oversee opportunity tracking, forecasting, and pipeline progression.
• Lead regular business reviews and cadence meetings to manage accountability and results.
• Manage conflict resolution, deal registration, and escalation processes as required.
• Focus on partner-led new logo acquisition, expansion opportunities, and AI-enabled growth initiatives.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments