Assistant Manager

Join Genpact as an Assistant Manager to shape the future of work and drive change for global enterprises. In this role, you'll lead and manage a team of 10-12 individuals, providing guidance and support to ensure the successful completion of projects and tasks.

Requirements

• Manage day-to-day operations and motivate teammates
• Act as Subject Matter Experts/Coaches and support auxiliary trainers
• Ensure accurate and timely review of flagged transactions and KYC documentation
• Review escalated cases and provide guidance to analysts
• Maintain and enforce escalation matrix for high-risk activity
• Manage risk-performance and track progress of analysts
• Collaborate with different teams to build reports/dashboards on key metrics
• Responsible for managing and implementing operational strategies
• Conduct Quality Checks (QC) on team members' output
• Involved in hiring and performance management

Benefits

• Transformative work environment with AI, automation, and digital innovation
• Opportunities for hands-on experience, mentorship, and continuous learning
• Collaborative culture with 140,000+ bold thinkers and problem-solvers
• Commitment to diversity, equity, and inclusion
• Equal Opportunity Employer with no fees for job applications