Consultant-Desktop/Mobile end user Support

Genpact is seeking a Consultant-Desktop/Mobile end user Support to provide end-user support and log Helpdesk calls received via phone or chat into the Helpdesk system. The role involves providing desktop operating systems and application software support, managing Exchange user administration, and ensuring workstation virus protection. The ideal candidate will have a bachelor’s degree in information technology or a related field and experience in desktop/mobile end-user support.

Requirements

• Bachelor’s degree in information technology or a related field
• Experience in desktop/mobile end-user support
• Proficiency in troubleshooting Windows, macOS, iOS, and Android platforms
• Strong communication skills and customer service orientation
• Ability to work independently and manage multiple priorities effectively

Benefits

• Opportunities for career growth and development
• Access to world-class training and mentorship
• AI certifications to advance skills
• Committed to ethical AI
• Values-driven culture with integrity and inclusion