Process Developer Collection

We are looking for a Process Developer Collection to join our team. You will be responsible for contacting customers for timely payment and unapplied cash items, understanding and checking all nuances within a given timeframe without any intervention. You will also be well known for customer collection strategies to reduce DSO.

Requirements

• Regular and prompt phone calls and email contact with assigned Customer to build good Customer relationships.
• 100% Accuracy is required, understanding of upstream and downstream process.
• Gather data from ERP system & Follow up data extraction with concern teams to gather other tools calculate Metrics.
• Analyze datasets, assess current business process and provide solution.
• Work to reduce DSO target and pass due invoices.
• Help the team on high level Insights. Generate Monthly and Weekly reports as part of reporting.
• Handles internal/external escalations, disputes raised by customer.
• Identify areas of process improvements

Benefits

• Opportunity to work with AI and digital innovation
• Chance to solve real-world problems
• Part of a team shaping the future of work
• Career growth opportunities
• Inclusive and dynamic work environment