Customer Success Manager (Japan)

We're building the future of AI with our Agent Engine platform and looking for a Customer Success Manager to join our team in Tokyo, Japan. This role will involve developing trusted advisor relationships with key stakeholders, building strong client partnerships, and driving product adoption and usage.

Requirements

• 2+ years of Customer Success Management or Account Management experience in a B2B SaaS or technology company
• Business-level fluency in both Japanese and English (written and verbal)
• Bachelor's degree preferred
• Proven track record of managing multiple client accounts simultaneously
• Experience delivering client-focused solutions based on customer needs

Benefits

• Competitive compensation package including base salary and equity
• Professional development opportunities in a fast-growing AI unicorn
• Global exposure working with international teams across US, Singapore, and Asia
• Cutting-edge technology - work with the latest AI innovations daily
• Impact - directly shape customer success strategy in a critical growth market
• Inclusive culture - we embrace diversity and welcome people from all backgrounds