Customer Success Manager (Montreal)

GeoComply is a leading company in geolocation, cybersecurity, and anti-fraud innovation, developing cutting-edge technologies to ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud. As a Customer Success Manager, you will be responsible for building transformational relationships with valued customers, improving the Customer Experience, and driving business results.

Requirements

• Bachelor's degree in Business, Marketing, or related field
• Minimum of 5 years of experience in Customer Success, Account Management, or related customer-facing role
• Strong interpersonal skills with a focus on building customer relationships
• Excellent verbal and written communication skills
• Strong business and technical aptitude with the ability to understand complex business and customer requirements
• Ability to analyze data and identify trends
• Experience preparing and presenting reports, data analyses and presentations
• Proficient knowledge of US gaming and sports betting compliance, regulations, and requirements
• Proficiency in using CRM software like Salesforce, HubSpot, or similar platforms
• Highly organized and detail-oriented
• Self-starter with a proactive approach to problem-solving
• Ability to work in a fast-paced, team-oriented environment
• Ability to travel up to 40% of the time

Benefits

• Performance-based bonus
• Equity plans
• Paid vacation and sick days
• Extended health benefits
• Generous Learning & Development Allowance
• Sports and Physical Wellness budget (30% of L&D Allowance)
• Charitable and DEI initiatives
• Team-building events