Customer Success Manager (Toronto)

GeoComply is a company that develops and delivers cutting-edge technologies to ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud. As a Customer Success Manager, you will be at the front-lines of our business, leading the charge in building transformational relationships with our valued customers.

Requirements

• Bachelor's degree in Business, Marketing, or related field
• Minimum of 5 years of experience in Customer Success, Account Management, or related customer-facing role
• Strong interpersonal skills with a focus on building customer relationships
• Excellent verbal and written communication skills
• Strong business and technical aptitude with the ability to understand complex business and customer requirements, prioritizing issues and escalating as required
• Ability to analyze data and identify trends
• Experience preparing and presenting reports, data analyses and presentations
• Proficient knowledge of US gaming and sports betting compliance, regulations, and requirements
• Proficiency in using CRM software like Salesforce, HubSpot, or similar platforms

Benefits

• Performance-based bonus
• Equity plans
• Paid vacation and sick days
• Extended health benefits
• Generous Learning & Development Allowance
• Sports and Physical Wellness budget (30% of L&D Allowance)
• Charitable and DEI initiatives
• Team-building events