PT Member Service Associate (PT Teller)

Gesa is seeking a Part Time Member Service Associate to join our team. As a Member Service Associate, you will provide exceptional member service, solve problems, and deepen member relationships. You will have a core understanding of financial literacy, products, and services and be able to fluidly converse with members. This role is perfect for those who are passionate about serving others, have a desire to do good, and shares a deep love of people.

Requirements

• Provide exceptional member service to all whom we serve.
• Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate.
• Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members.
• Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.
• Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate.
• Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships.
• Ensure branch equipment is always working properly and escalates non-repairable issues to leadership.
• Perform transactions and service requests on member accounts in an accurate and timely manner.
• Accurately follow all cash handling procedures and balances cash drawer at the end of every shift.
• Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
• Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
• Assist members with routine fraud disputes.
• Respect and support all areas of diversity in the workplace and our membership.
• Complete assigned training programs in timely and accurate manner.
• Participate in and support a team environment.
• Meet or exceed established service levels, job performance, and organizational goals.
• Constantly adapt to changing priorities with a positive attitude.
• Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work.
• Exercises the utmost discretion and sensitivity when assisting with member transactions.

Benefits

• Competitive Pay
• Dental and Vision Insurance
• 8 days/year accrual of Paid Time Off
• 10 Paid Holidays
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs