Technical Account Manager (English & French speaker. Italian a bonus)

We are looking for a Technical Account Manager who will be responsible for ensuring successful pitching, implementation, usage and operations of our Enterprise Solution Product suite. The incumbent must be comfortable with technical discussions and working collaboratively across the organization including with sales, product and operations teams.

Requirements

• Serve as an advisor and key contact for customer integrations across all GI products and services (Media Manager, API, Plugins, other delivery systems and workflow tools, & new products)
• Serve as customer advocate to improve the use of GI products in customer workflows to drive business goals
• Become a recognized Getty Images Enterprise Solution Platform expert, maintaining technical, integration and operational domain expertise.
• Drive strong adoption and retention of products and tools by customers through training, ongoing outreach and integration support.
• Partner with our product teams to provide insights and track the barriers to adoption and work with product teams to help identify new functional, programmatic or improved processes to improve adoption and use.
• Promote standardization to support long-term scale of the enterprise products and operations
• Identify and proactively manage risk areas, scope and customer expectations that could impact successful delivery.
• Reports and tracks system issues and feature requests. Liaise with development team and product managers through established channels. Report status and resolution to clients.
• Monitor utilization of the product, provide reporting and trend activity feedback to demonstrate value, proactively seek to embed the product within the client business areas and expand usage organically.
• Assist clients with production services such as uploading of assets, captioning, and organizing of their material when necessary.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Stock Purchase Plan