Client Experience Specialist
GiftogramNew Jersey, United States
Posted September 8, 2025
Full Time
About the Company
Giftogram is a leading B2B platform since 2012, empowering businesses to build stronger relationships with employees and customers through gift cards. Offering a wide range of national, local, and charitable options without fees or minimums, Giftogram provides personalized digital and physical gifting solutions worldwide. Known for exceptional customer support and user experience, the company is recognized as one of the highest-satisfaction software providers in its industry.
Job Description
Giftogram focuses on turning everyday interactions into moments of appreciation for clients. The Client Experience Specialist role involves building relationships, driving impact, and ensuring effortless, meaningful appreciation experiences for a variety of clients. This role offers a balance of reactive support and proactive growth opportunities, including onboarding, customer engagement, and supporting the broader team.
Requirements
- Order verification
- Customer engagement (phone & digital)
- Onboarding & training (Zoom, Google Meet)
- Collaboration with Giftogram team
- CSM & Sales Support
- Insights & Feedback
- 2+ years experience with CRM (HubSpot or Salesforce)
- Familiarity with SaaS platforms
Benefits
- Collaborative and purpose-driven team
- Focus on appreciation in every role
