Client Experience Specialist

As a Client Experience Specialist, you will work with a globally distributed team to provide exceptional customer service with a strong support-centered philosophy. The ideal candidate has outstanding discipline, is highly passionate, and is eager to learn, grow, and develop.

Requirements

• Provide support to clients using several communication tools (email, chat, and phone)
• Work collaboratively with Sales, Talent Operations, Finance, and Legal teams
• Resolve client issues and have judgment to include proper people or teams to resolve
• Act as a resource and subject matter expert by maintaining a working knowledge of all Toptal service offerings and policies
• Provide support to new and existing team members by assisting with training and learning new tasks
• Work on special projects and initiatives

Benefits

• Flexible work environment
• Opportunities for growth and development
• Competitive salary