Technical Account Manager (Mexico City, Mexico)
GladlyMexico City, Mexico City, Mexico
Posted December 15, 2025
576000 - 648000 USD year
Full Time
About the Company
Gladly is a customer experience platform that puts the customer at the center of every conversation.
Job Description
Gladly is seeking a Technical Account Manager to drive the adoption and optimal use of their suite of products. The ideal candidate will have strong technical expertise, excellent communication skills, and experience in a SaaS or customer service-related environment.
Requirements
- Strong understanding of SaaS platforms, JSON, REST APIs, and Webhooks
- Experience in a technical account management, solutions engineering, or support engineering role
- Exceptional English communication skills
- Ability to analyze customer data and generate actionable insights
- Strong project management skills
Benefits
- Competitive salaries
- Stock options
- Comprehensive benefits
- Generous paid time off
- Parental leave
- Home office stipends