Enterprise Customer Success Manager - Mexico City, Mexico
GladlyMexico City, Mexico City, Mexico
Posted December 15, 2025
Full Time
About the Company
Gladly is a customer experience platform that puts the customer at the center of every conversation.
Job Description
As an Enterprise Customer Success Manager, you will be responsible for building long-term strategic relationships with our largest customers, increasing product adoption, and ensuring seamless renewals. You will work closely with key stakeholders to understand their business objectives and translate that into how best to use Gladly to help them achieve their intended outcomes.
Requirements
- English proficiency at CEFR Level C1 or C2
- Previous experience in a B2B client facing role
- Previous experience implementing SaaS software applications
- Great communication skills
- Excellent organization, project management, time management skills
- Able to gain consensus and get business and technical teams to work together
- A strong awareness of business processes
- Effective team player dedicated to continuously improve upon our process of advocating for the customer
Benefits
- Competitive salaries
- Stock options
- Comprehensive benefits
- Generous paid time off
- Parental leave
- Home office stipends
- Fully remote work environment