Channel Helpdesk

At Globe, our goal is to create a wonderful world for our people, business, and nation. This role is responsible for overseeing end-to-end vendor operations to ensure high-quality service delivery across technical, non-technical, and user access support.

Requirements

• Manage vendor operations to ensure high-quality service delivery
• Ensure compliance with SLAs and KPIs
• Monitor service quality and identify areas for improvement
• Provide leadership and direction to the vendor operations team
• Identify opportunities for process and service improvement