Training and Operations Support Lead

Deliver technical and customer service training, run pop-up reinforcements, manage toolkits, track daily NPS loopbacks, and perform other CFS Ops needs. Develop and implement training strategies, analyze training needs, design and manage training programs, and facilitate in-person and virtual training sessions.

Requirements

• Deliver technical and customer service training
• Run pop-up reinforcements for SVs/CFS i.e. BITES Express
• Manage toolkits and job aids i.e. BITES
• Track daily NPS loopbacks and performance metrics
• Perform other CFS Ops needs i.e. CFS uniforms

Benefits

• Equal Opportunity Employer
• Diversity, Equity and Inclusion Policy Commitment