IT Support Engineer
GlossGeniusNew York, New York, United States
Posted September 18, 2025
95000 - 115000 USD year
Full Time
About the Company
GlossGenius is a rapidly growing software solutions provider for beauty and wellness businesses in the US. Offering an all-inclusive 'business-in-a-box' platform with powerful SaaS and fintech tools, GlossGenius enables thousands of business owners to manage their operations efficiently. Backed by prestigious investors including Bessemer Venture Partners and Imaginary Ventures, GlossGenius has raised over $70 million.
Job Description
GlossGenius is seeking an IT Support Engineer to balance tactical problem-solving with strategic thinking to ensure employees have the tools they need to succeed. This role focuses on delivering excellent customer service, providing hardware and software support, and building strong customer relationships, working in a hybrid environment. The company is building a fintech, SMB software, and consumer ecosystem with a focus on empowering small businesses.
Requirements
- At least 3 years of experience in an IT support role
- 1+ year of experience in an in-person environment
- Proven experience with Mac OS and Google Workspace
- Solid understanding of IT fundamentals and data security
- Familiarity with AI tools and concepts
- Proficiency in a command line environment
- MDM experience with Jamf, Kandji or other Mac-focused MDMs (a plus)
- Scripting or programming experience (a plus)
Benefits
- Flexible PTO
- Competitive health & dental insurance
- Fertility and adoption benefits
- Generous parental leave
- 401k benefit
- Professional Development stipend
- Pre-tax commuter benefits
- Dependent Care FSA
- Home office support
- Home office support
