IT Support Engineer
GoGlobalTELECOMMUTE; Portugal
Posted November 5, 2025
Full Time
About the Company
GoGlobal is a leading professional services company that guides, establishes, and manages global operations with compliance and confidence.
Job Description
As an IT Support Engineer at GoGlobal, you will deliver day-to-day technical support for users, troubleshoot and resolve issues across Microsoft 365, Windows, and macOS environments, and collaborate with global IT colleagues to ensure seamless 24/7 support coverage. You will also document technical processes, create internal knowledge base articles, and contribute to continuous improvement of support workflows.
Requirements
- 3-5 years of hands-on experience providing IT support in a global or multi-region organization
- Proven ability to troubleshoot and resolve issues across Microsoft 365, Windows, and macOS environments
- Experience with Entra ID, Intune, and Endpoint Management tools such as NinjaOne (or equivalent)
- Basic understanding of networking concepts, VPNs, and remote access solutions
- Excellent communication skills with the ability to explain technical concepts across multiple time zones and cultures
- Strong customer service orientation
- Ability to document incidents, procedures, and solutions clearly and contribute to knowledge-sharing initiatives
- Ability to prioritize and manage multiple support requests simultaneously
Benefits
- Flexible working hours
- Opportunity to become a partner and share in the profits
- Global career opportunities across the world
- Emphasis on transparency and trust
- Fully remote work and hybrid options in some countries
