Agent de rétention

ACCEO is recruiting a client retention agent for its Quebec team to play a key role in customer satisfaction and loyalty. The team stands out for its rigor, human approach, and commitment to quality service.

Requirements

• Experience in customer service
• Excellent mastery of French and English (writing and speaking)
• Ability to analyze customer needs, manage objections, and propose relevant solutions

Benefits

• Permanent full-time position
• Real opportunities for professional advancement
• Employment stability in a growing company
• Collective insurance
• 3 weeks of vacation after 1 year, increasing to 4 and 5 weeks
• 5 days of personal leave per year
• Employer participation in the REER program
• Flexible schedule (37.5 hours/week, 1x/week in person)
• Stable, structured environment focused on employee well-being