Agent.e de Rétention

As a customer retention agent, you will handle incoming calls from clients who want to cancel their contract or express dissatisfaction, and perform outgoing calls to engage conversations with at-risk clients to identify their needs and prevent cancellations.

Requirements

• Experience in customer service
• Good mastery of French and English
• Ability to analyze client needs and ease in overcoming objections

Benefits

• Paid group insurance
• Paid vacation (3 weeks + 4th week after 3 years + 5th week after 7 years)
• 5 days of personal leave per year
• RRSP program with employer participation
• Annual Active Living Recognition Program