Customer Service Representative
Gold's Gym - SoCalWest Covina, California, United States
Posted April 24, 2014
Full Time
About the Company
Gold's Gym SoCal Group operates 23 full‑service fitness centers across Southern California, blending over five decades of fitness expertise with modern equipment and innovative training programs. The gyms feature state‑of‑the‑art strength and cardio machines, a cardio‑cinema, boxing and heavy‑bag areas, a pool, sauna, and a comprehensive wellness suite, all designed to support members of every skill level. Clients benefit from world‑class personal trainers, diverse group‑exercise classes, and a supportive community that encourages personal transformation. The company’s distinctiveness lies in its blend of heritage, cutting‑edge facilities, and a culture of individualized attention that empowers members to reach their best selves.
Job Description
Gold's Gym is seeking a customer service representative to provide world-class service to their members. This role involves in-depth knowledge of company products and programs, challenges, and rewards success. The company emphasizes a positive, dedicated, and family-oriented environment. They are looking for someone with hospitality and a passion for people.
Requirements
- Greet and check in all members
- Answer phones in a courteous, helpful, professional manner
- Handle correspondence
- Set up new memberships, sell retail products
- Sell personal training packages
- Keep the reception area clean and well-organized
- Conduct guest tours
- Perform outreach
- Assist with club’s daily maintenance
- CPR Certification
- Excellent customer service skills
- Effective communication
- Basic accounting principles
- Cash processing and computer skills
Benefits
- Dental insurance
- Employee discounts
- Training & development
- Vision insurance